Dear Valuable Customers,
Thank you for your nomination for the Singapore Promising Prestige Awards 2016/2017 earlier this year.
We are honoured to receive this award for the first time through your continuous support.

At Hew Transportation, we believe that customer experience is important in promoting consumer’s loyalty.
Customer service is one of the most important factors that are often overlooked in the logistics industry.
We remain dedicated in our efforts to promote customer service in the logistics industry as well as recognise our employees for going the extra mile for our customers.
Thank you once again for your continued support!

Providing good service is no longer just a statement we put up on our website and social networks. It is a mantra we drum into our structure. It is not just providing the shine of the chrome of the facade – we go down to the underbelly of our core services, to ensure your goods get delivered to its destination.

Recently, there is a popular quote, famously attributed to Jason Goldberg, that go, “Sales go up and down, but good service stays forever”. That quote summed up our approach. We go into a partnership with our eyes open, aiming for equitable understanding of a relationship.

We may be just a courier to you – but when we performing the delivery, we are an extension of your company. So we want to do right by you.

One cannot put a price on good service, but everyone knows it is invaluable.

During the course of our work, we were asked, if we do delivery of furniture, large household electrical items and pets. While we do want to make that delivery for you, it usually will depend on availability and when we can make time for you. This is applicable mostly to ad hoc requests, as the delivery service that are on our regular routes have already been factored into the service, including as urgent requests. There are certain situations though, that we cannot do the delivery, as detailed below.

Furniture and Large Household Electrical Items

Furniture and large household electrical items, are considered bulky items. Ranging between a light furniture than can be carried by a single person, or small, teak table which require two person to handle it safely & securely, are examples where time is not on our side. Our delivery vans are stationary for no more than 15 minutes at each location. We have to cater to our existing clients and proceed with ad hoc delivery requests in between deliveries.

For large household electrical items such as refrigerators or washing machines, our current pool of delivery drivers are not equipped to handle the stow and deliver the equipment safely. Should there be a change in the future, this article will reflect the change accordingly.

Animals & Pets

Part of our deliveries include handling of ready-to-eat meals and food packs. Due to the hygiene factor that we need to account, we cannot do delivery of animals or pets. However, we can handle the delivery of pet foods.

Do you have a question? Send it to feedback@hewtransportation.com now!