6 Characteristics of Top Logistics Providers in Singapore
In the current digital age of online shopping and fast-moving consumer goods (FMCG), there has never been a time before this when logistics providers have been needed more in our island city of Singapore.
With this rise in demand for logistics services, the increase in the number of companies providing these services has also come with it.
With so many logistics providers in the market, how do we tell them apart? We do this by looking at what characteristics make them stand out among the competition by looking at what we need as customers. Let’s take a look at the 6 characteristics of Top Logistics Providers in Singapore.
- Excellent Customer Service
There is no excuse for poor customer service, and the top logistics providers in Singapore undoubtedly strive to provide the best. From the delivery men, who have been trained to deliver with a smile and cheerful attitude, to the customer service operators who answer your calls with radiating politeness that you can almost feel through the receiver, a top logistics provider will do it all.
Some logistics providers will even go one step further by training and developing the skills of ex-offenders, helping them reintegrate as reformed members of society by taking part in Singapore’s Yellow Ribbon Project. You’d be pleasantly surprised with how well-mannered, hard-working, and understanding these men are.
The secret is in the training. This is a true reflection of the logistic provider’s dedication to ensure that its customers and their satisfaction are at the very highest of their priorities.
- Open Communication
Clear and honest communication is essential for any service provider, especially for your logistics provider transporting your precious cargo. You want to know that they know exactly what you need done – who to pick up your goods from, who to send them to, and at what time and date.
You’ll also want to know if there will be any upcoming delays or any issues that you should know about. Open communication is one characteristic that every top logistics provider will definitely excel at.
- Proven Performance
A proven track record will let you know that you’re dealing with a top tier logistics provider. Customer testimonials mean everything and always have. Testimonials tell a story of a logistics provider’s capabilities and past achievements. If a customer has been disappointed using a company’s services, you can be sure to hear about it online. Unfortunately, while positive word of mouth spreads fast, negative word of mouth spreads even faster.
It’s hard to run from bad reviews these days. You can easily spot a logistics provider worth your time from their online reviews. If you’re not sure if you can trust these reviews, ask around and see what people have to say about them. If the word on the street is that they are what they are, you know they are true to their word. Fake reviews won’t get a company very far.
Can you trace and track your goods throughout their journey in real-time? These days, plenty of delivery companies will allow you to watch your goods as they get picked up and handed over, all through your phone or computer. The best logistics providers will have 24-hour monitoring systems that let you keep a close eye on your goods at all times.
GPS tracking has become very advanced, and there is no reason you should settle for a company that doesn’t provide you with this feature. Peace of mind should be very important to you and your operations managers – nothing should let you sleep more soundly than knowing your items are no more than a few taps away.
Top logistics providers are masters at expecting the unexpected. They will have a list of SOPs and protocols for every unplanned situation and have ways to work around any issue you can imagine. They should also be able to deal with last-minute requests or changes that you might have, and if not, at the very least, be able to offer you an alternative solution.
A top logistic provider will show that they are dedicated to ensuring that whatever need you have can be taken care of. Perhaps, they may not be able to do it exactly how you imagine it, but their experience and fluidity will allow them to come through for you when you need them the most.
- Integration Options
Having a logistic provider that has all the above characteristics is fantastic. Still, there’s one thing that sets the very best ones apart from the rest, and that is the possibility of integration with your own personal system. Linking your internal system to theirs gives you complete transparency to what is going on and enhances all of the above characteristics in one fell swoop.
Fully integrated systems will also support seamless processing and allow you to cut down on communication time, allowing much more work to get done with much less effort. Warehouse orders will be able to be completed in a few clicks instead of a call or an email. It will also reduce the likelihood of miscommunication and errors, saving you money at the same time.
A top logistics provider in Singapore will have all of the 6 characteristics mentioned above locked down tight. They’ll help your business perform better by providing you with the type of service you need.
Excellent customer service, open communication, proven performance, traceability, flexibility, and integrated options are what you should look for in a top logistics provider. HEW Transportation is one of these companies that proudly provides you with all of these desirable factors.
A reliable partner in providing personalised logistics and delivery solutions, having served more than 500 companies and delivered more than 110,000 parcels, the 23-year-old logistics service provider stands out as a frontrunner in the logistics industry in Singapore.
Call us for a consultation and let us show you how we can optimise your logistics processes and take your company to greater heights.