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Company Updates

Sep 30, 2020

Looking for delivery services in Singapore? Here are some questions you will want to ask before you choose one:

Are they licensed?

Before choosing a delivery service you have to check,   are they licensed? That way, you know the bundles or parcels you’re sending are secure and protected during transit.

Do they offer to track?

Understandably, that you’ll need to monitor your package now and again. While some say it’s best to simply recruit a delivery service that has a reputation for delivering packages on schedule so you won’t stress, it doesn’t hurt to realize that if you ever get the urge to check up on your packages, you can do so any time.

Are they professional in appearance?

The courier service you choose is an extension of your organization. They must present the right appearance and image. Go for organizations that employ drivers with a neat and clean appearance.

Are they qualified?

Not all courier services in Singapore have the right resources, team and ability to deal oversized, bulky or irregularly-shaped parcels. Ensure the organization can deal with those unique prerequisites before you call them and book their services.

Is it the process easy?

Determine how they invoice their customers. Is it convenient and easy? If the process seems convoluted, that could mean spending more time than you should just to handle that issue. This could significantly slow your team off. If the courier service is troubling your life then, it’s smart to walk away from that partnership and find a better courier service

Is their customer service excellent?

There’s nothing like a bad experience to turn clients off your brands. Try not to allow that to occur. Delivery issues will occur. But, finding the best courier service and helps your client through the issue by staying quiet, being polite, helpful can go a long way to turn the tide. With extraordinary client care, you’ll discover clients returning to you for additional, despite the delays and issues they experienced previously. That is how the right delivery service can turn things around for your business.

Do they have their own warehouse?

Having a dedicated warehouse space means better control and security over the bundles/parcels. Ask about this before you think about partnering with the courier service.

Our customers are at the heart of our business. Every package matters. Every scan matters. We’re constantly looking for ways to become faster, more reliable and more scalable than yesterday.

These questions will point you in the right direction you need to go. If you’re ready to ask for delivery support, call us today.


Do you have a question? Send it to feedback@hewtransportation.com now!

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