FAQs

At HEW Transportation, we offer personalised corporate courier services in Singapore. We specialise in delivering items such as documents, heavy, fragile, and chilled goods. We believe that when it comes to corporate courier services, no one solution will fit all of our clients' needs. As such, we consult with clients to determine what they require and how we can best streamline their logistics processes.

Here at HEW Transportation, we can provide logistics and courier services in Singapore to aid customers in the transportation of everything, including documents, heavy, fragile, and chilled goods, with the exception of dangerous goods and chemicals. If you require the transportation of heavy and bulky goods, we will work with our partners to ensure that your goods are safely delivered to where you need them to be.

Yes, we can assist you with your international shipping requirements. HEW Transportation has a strong network of freight partners with whom we work with to meet the global shipping needs of our customers.

At Hew Transportation, we aim to provide our clients with a seamless and hassle-free delivery process. We will help you sign-up, login, and book your required delivery services with a few simple steps. To ensure a smooth transaction of goods, both recipients and senders will receive an SMS and email alerting them of the corresponding delivery/collection and the delivery status once a delivery attempt has been made. Step 1: Sign-Up with our customer service & receive login details Step 2: Proceed to book necessary delivery services required Step 3: The delivery will be arranged accordingly Step 4: With a 30-day credit term, invoices are collected at the end of the month

Yes, our delivery system can easily be integrated into your existing warehouse system. We will send over the necessary Application Programming Interface (API) documents for your IT consultant to proceed with the setup and installation.

We believe that there is no single solution that will meet all the needs of our clients. As such, during our consultation session, we seek to understand your workflow and existing processes.

Once we better understand your current processes, we will ask you about the steps you want to take next and if you are looking for ways to improve or if you would like to retain your current workflow?

During the consultation session, we want to learn more about your company and the goods and the volume of goods you need to have transported. This is done to ensure that we will be able to meet your expectations and requirements.

We urge you to ask any questions you may have during this consultation session regarding your expectations if your operations can be integrated, your fees and charges, and the changes in efficiency and productivity that you hope to achieve.

We will be happy to work with you to clear any uncertainties that you may have.

Since there is no singular solution that will work for all of our clients, we are not able to provide a fixed price. Fees and charges will depend on the specific industry, insurance requirements of individual clients, and the standard trading conditions that need to be met.

These are all questions that can be answered during a consultation session with us to help you understand any fees that will be charged.

At HEW Transportation, we accept various forms of payment for our customers’ convenience.

They are:

30-Day Credit Term

Bank Transfer

Corporate PayNow

Vendor@GOV

Yes, HEW Transportation does provide same-day delivery services. We do this to ensure the reduced possibility of damages. Additionally, should you find that your goods arrive damaged, you can rest assured that we will work to rectify the problem.

Do note that same-day delivery services must be booked in advance. However, the collection and delivery of goods will be made within the same day. There is a lead time of 1 working day from the time the order is placed to when the delivery is made.

If an order is made and needs to be both collected and delivered within the day of the order, additional charges will be incurred.