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6 Characteristics of Top Logistics Providers in Singapore

6 Characteristics of Top Logistics Providers in Singapore

In the current digital age of online shopping and fast-moving consumer goods (FMCG), there has never been a time before this when logistics providers have been needed more in our island city of Singapore. 

With this rise in demand for logistics services, the increase in the number of companies providing these services has also come with it. 

With so many logistics providers in the market, how do we tell them apart? We do this by looking at what characteristics make them stand out among the competition by looking at what we need as customers. Let’s take a look at the 6 characteristics of Top Logistics Providers in Singapore. 

 

  1. Excellent Customer Service

There is no excuse for poor customer service, and the top logistics providers in Singapore undoubtedly strive to provide the best. From the delivery men, who have been trained to deliver with a smile and cheerful attitude, to the customer service operators who answer your calls with radiating politeness that you can almost feel through the receiver, a top logistics provider will do it all. 

Some logistics providers will even go one step further by training and developing the skills of ex-offenders, helping them reintegrate as reformed members of society by taking part in Singapore’s Yellow Ribbon Project. You’d be pleasantly surprised with how well-mannered, hard-working, and understanding these men are. 

The secret is in the training. This is a true reflection of the logistic provider’s dedication to ensure that its customers and their satisfaction are at the very highest of their priorities.

 

  1. Open Communication

Clear and honest communication is essential for any service provider, especially for your logistics provider transporting your precious cargo. You want to know that they know exactly what you need done – who to pick up your goods from, who to send them to, and at what time and date. 

You’ll also want to know if there will be any upcoming delays or any issues that you should know about. Open communication is one characteristic that every top logistics provider will definitely excel at.

 

  1. Proven Performance

A proven track record will let you know that you’re dealing with a top tier logistics provider. Customer testimonials mean everything and always have. Testimonials tell a story of a logistics provider’s capabilities and past achievements. If a customer has been disappointed using a company’s services, you can be sure to hear about it online. Unfortunately, while positive word of mouth spreads fast, negative word of mouth spreads even faster.

It’s hard to run from bad reviews these days. You can easily spot a logistics provider worth your time from their online reviews. If you’re not sure if you can trust these reviews, ask around and see what people have to say about them. If the word on the street is that they are what they are, you know they are true to their word. Fake reviews won’t get a company very far.

 

  1. Traceability 

Can you trace and track your goods throughout their journey in real-time? These days, plenty of delivery companies will allow you to watch your goods as they get picked up and handed over, all through your phone or computer. The best logistics providers will have 24-hour monitoring systems that let you keep a close eye on your goods at all times. 

GPS tracking has become very advanced, and there is no reason you should settle for a company that doesn’t provide you with this feature. Peace of mind should be very important to you and your operations managers – nothing should let you sleep more soundly than knowing your items are no more than a few taps away. 

 

  1. Flexibility 

Top logistics providers are masters at expecting the unexpected. They will have a list of SOPs and protocols for every unplanned situation and have ways to work around any issue you can imagine. They should also be able to deal with last-minute requests or changes that you might have, and if not, at the very least, be able to offer you an alternative solution. 

A top logistic provider will show that they are dedicated to ensuring that whatever need you have can be taken care of. Perhaps, they may not be able to do it exactly how you imagine it, but their experience and fluidity will allow them to come through for you when you need them the most. 

 

  1. Integration Options

Having a logistic provider that has all the above characteristics is fantastic. Still, there’s one thing that sets the very best ones apart from the rest, and that is the possibility of integration with your own personal system. Linking your internal system to theirs gives you complete transparency to what is going on and enhances all of the above characteristics in one fell swoop. 

Fully integrated systems will also support seamless processing and allow you to cut down on communication time, allowing much more work to get done with much less effort. Warehouse orders will be able to be completed in a few clicks instead of a call or an email. It will also reduce the likelihood of miscommunication and errors, saving you money at the same time.

 

Conclusion 

A top logistics provider in Singapore will have all of the 6 characteristics mentioned above locked down tight. They’ll help your business perform better by providing you with the type of service you need. 

Excellent customer service, open communication, proven performance, traceability, flexibility, and integrated options are what you should look for in a top logistics provider. HEW Transportation is one of these companies that proudly provides you with all of these desirable factors. 

A reliable partner in providing personalised logistics and delivery solutions, having served more than 500 companies and delivered more than 110,000 parcels, the 23-year-old logistics service provider stands out as a frontrunner in the logistics industry in Singapore.  

 

Call us for a consultation and let us show you how we can optimise your logistics processes and take your company to greater heights. 

 

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How To Select Professional Delivery Service For Medical Service?

Company Updates Mar 03, 2021 INTRODUCTION Medical supply exports are very important for the healthcare industry. Without them, the quality of care of patients would decline and even there is a great effect on the hospital budgets. When choosing a medical courier..

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How Can Same Day Delivery Service Couriers Help You Save Your Day?

How Can Same-Day Delivery Service Couriers Help You Save Your Day?

The same-day delivery service courier is often the unsung hero of many events, parties, business meetings and projects, birthdays and sometimes even marriages. Just think back on your life and recall the number of times you forgot to pass something to someone, or you neglected to plan ahead, resulting in your plans being compromised. Or those times when you had to spend half the day driving around to meet clients simply to hand them something. Gone are the days!

These are worries that you should no longer fuss about as we are now in the age of the same-day delivery service courier! Need something delivered urgently? All you need to do is have it arranged with a few easy taps on your phone.

 

What Is a Same-Day Delivery Service Courier?

Same-day delivery service couriers are logistics companies that deliver packages of all sorts the same day you ask them to. It’s almost like having a personal driver at your service and ready to send anything you want to whoever you want. From big items to small, companies offering these services can often do it all. 

Most will have a cut off time in the evening that you will have to put in your service order before but will generally operate within office hours. Same-day collection and delivery were relatively unheard of not so long ago, but those days are a thing of the past.

 

Who Needs Same-Day Delivery Services?

All kinds of businesses need same-day delivery service couriers, many of which don’t even realise that they do. 

 

Retail Services

To compete with the on-demand ease of access that shoppers have with online shopping, retail services really only have one benefit over them – the fact that the shopper can get his item the same day he walks into the store. Such vendors should include same-day delivery through their website and phones or even allow same-day gifting services to their customers’ friends and family. 

Online retailers can even compete with retail stores by offering same-day delivery if they just set their operations right. Just ask yourself how much you’d enjoy receiving an item you ordered in the morning, the very same day in the mail. A shopping experience doesn’t get much better than that!

All these needs can be easily taken care of by same-day delivery service couriers.

 

Repair Services

All companies performing various types of repair services can benefit greatly from same-day delivery service couriers. Whether it’s IT, plumbing, construction or automotive repair, they all stand to benefit from the advantages of same-day delivery services. 

They can perform inspections on-site and request for tools or parts to be picked up and delivered to them rather than having to make an entire round trip. No longer will customers have to wait for the repairman to head back to the warehouse if the situation was not quite what was expected. The service repairman can work on something else while he waits for the items he needs to arrive.    

 

Printing Services  

Printing services are often required to function within tight deadlines for things such as name cards and presentation materials. A same-day delivery service courier will allow them to get these items to their customers immediately after they have finished preparing the product.

Being able to fulfil same-day orders and delivery will set them far ahead of their competitors as many of them won’t be able to provide such efficient service guarantees. Many companies often require name cards close to their meetings due to hiring new staff or before an upcoming conference. Now they can get the service they need, all thanks to the use of a same-day delivery service courier. 

 

Medical & Testing Services

These days all kinds of labs require all sorts of samples to be collected and then sent back to the lab for testing. Sometimes these samples are time-sensitive as they need to be tested within a short span of time from being collected to achieve a higher degree of accuracy. 

Additionally, with the introduction of telehealth, many clinics require same-day delivery services to take prescriptions right to their patients’ doorsteps. 

Being able to provide a same-day delivery service makes it easy to outperform competitors and offer a service that will go beyond expectations. 

 

Gifting Services

Businesses that offer delivery of flowers or birthday cakes are not always able to provide same-day delivery of the items upon order and require at least 1 day in advance so they can arrange for a delivery service. 

Same-day delivery will capture a large portion of the market of those who forget gifts and birthdays and need something urgently. 

 

Small Businesses

Small or home-based businesses are often faced with the issue of storage or needing a warehouse. Once the goods or items are ready to be sent to their new home, they need somewhere to be stored safely while awaiting delivery. 

What small business owners often need is a delivery service that collects and delivers their products within the same day. This eliminates the need for a warehouse, allowing small businesses to grow with ease. 

 

How Can Same-Day Delivery Services Help Your Business?

Same-day delivery service couriers help businesses guarantee their customers the shortest required waiting time, which is not commonly offered due to the logistical headaches involved. 

By keeping your customers happy with these kinds of services, you can turn one-time customers into life-long partners who will keep coming back again and again.

 

Conclusion 

Same-day delivery service couriers have so many more uses than just those listed above. They can help change a customer’s perception of the business by taking advantage of society’s growing desire for immediate gratification and providing on-demand services.

Nothing makes a customer feel more satisfied than knowing he can fix a problem the same day the problem surfaced without any stress. Being able to rely on these services will be the way forward in the years to come.

Whatever business you are running, there is almost certainly a way that you could make use of same-day-delivery service couriers to enhance and improve customer satisfaction.

Stay ahead of the curve now and look to HEW Transportation for all your same-day delivery service courier needs now! 

Please note that HEW Transportation provides two variations of same-day delivery services. You may opt to place an order the day before your delivery is needed and have the items collected and delivered within the same day. Alternatively, for urgent deliveries, HEW Transportation can collect and deliver your items the day the order is created. However, additional charges will be incurred. 

 

Get in touch with HEW Transportation and allow us to take your business processes to the next level.